Frequently asked questions

RipeX is one unified platform that brings together three things most retailers run separately: a modern online store, a Tax-ready POS & billing counter, and the ERP that manages inventory, purchasing, customers and operations behind them. Instead of stitching together a website, a billing machine and spreadsheets, you run your whole business on a single, connected system built for Indian retail.

RipeX is offered in three configurations so you only pay for what you need:

• Online Store + ERP — a full transactional online store with the back office to run it.
• Catalog Site + ERP — a beautiful catalogue and brand website (browse and enquire) backed by the same ERP, ideal when you want online presence without full checkout.
• ERP only — the operations, inventory and billing core on its own, perfect if you are starting at the counter and will add online later.

You can move between lines as your business grows. Talk to us about the right fit.

We guide you through onboarding step by step. Our team helps you import your product catalogue, opening stock, customers and suppliers — typically from Excel or CSV, or from your existing billing software where a clean export is available. We configure your tax rates, branches and counters, and walk your staff through day-to-day use so you are live quickly and confidently.

Yes. Your business data belongs to you. We act as a processor of the data you put into RipeX and use it to run the service for you — we do not sell it. Data is encrypted in transit, access is controlled, and each business is logically isolated. You can request an export or deletion of your data at any time. See our Privacy Policy for the full picture.

Absolutely. The POS and billing counter is designed for Indian tax from the ground up — GST rates, HSN codes, tax-inclusive and tax-exclusive pricing, and compliant invoice formats. Your online and counter sales flow into the same books, so your numbers reconcile without double entry.

Yes. RipeX supports multi-branch and multi-company operations. You can manage separate outlets with their own stock and counters, roll up reporting across the group, and control what each user can see and do. It scales from a single shop to a growing chain.

That is the whole idea. A sale online and a sale at the counter draw from the same inventory and land in the same reports in real time. No more overselling online because the shop just sold the last unit, and no more manually syncing two systems. One catalogue, one stock ledger, one source of truth.

You get responsive human support over WhatsApp, email and phone during business hours, plus onboarding help to get you started. We are a India-based team and we understand Indian retail, so you are talking to people who get your context.

RipeX is built to be the hub of your operations, covering store, billing and ERP in one place so you need fewer integrations. Where you do need to connect payments, delivery or accounting exports, we work with you on the right approach. Tell us what you use and we will advise on the best fit.

RipeX is a subscription service billed on a recurring basis (plus GST). You can cancel at any time and your plan continues until the end of the current paid period. For eligibility windows and how to request a refund, see our Refund & Cancellation Policy.

No. RipeX is designed to be used by shop owners and counter staff, not engineers. The interface is clean and guided, everyday billing is fast, and we help set everything up for you. If you can use a smartphone, you can use RipeX.

Yes — the best way to understand RipeX is to see it on your own products. Message us on WhatsApp or use our contact page to book a personalised demo. We will show you how your store, counter and back office come together.