This Refund & Cancellation Policy explains how subscriptions to RipeX are billed, how to cancel, and when refunds may apply. It forms part of our Terms of Service. RipeX is provided by Jasper Tech Labs.
1. Subscription billing model
RipeX is a subscription service. Your plan is billed in advance on a recurring basis — monthly or annually, as selected — and renews automatically for successive periods until cancelled. All fees are exclusive of taxes; applicable GST is added as required. The price and billing cycle for your plan are shown at sign-up or in your agreement with us.
2. How to cancel
You may cancel your subscription at any time by contacting us at info@jaspertechlabs.com, via WhatsApp, or by calling +91 93265 24052, or through any cancellation option provided in your account. When you cancel, your subscription remains active until the end of the current paid period, and it will not renew after that. We do not charge a cancellation fee.
3. Refund eligibility & windows
Because RipeX is a digital service delivered continuously, fees for periods already used are generally non-refundable. However:
- New subscriptions — if you are a first-time subscriber and the service is materially not as described, you may request a refund within 7 days of your initial payment.
- Service issues — if a verified fault on our side prevents you from using RipeX for an extended period, we may issue a pro-rata credit or refund for the affected time.
- Billing errors — any incorrect or duplicate charge will be refunded in full once verified.
4. Pro-rata handling
For annual plans cancelled mid-term due to a qualifying reason above, any refund is calculated on a pro-rata basis for the unused, full billing months remaining, less any non-refundable items. Monthly plans are not pro-rated within a billing month; you retain access until the period ends.
5. Non-refundable items
The following are non-refundable except where required by law:
- one-time setup, onboarding, data-migration, training, or customisation services once delivered;
- periods of the subscription already elapsed and used; and
- fees paid to third parties (for example payment-gateway charges) that we cannot recover.
6. How to request a refund
To request a refund, contact us at info@jaspertechlabs.com with your account details, the payment reference, and a short description of the reason. We may ask for additional information to verify the request.
7. Processing time
Approved refunds are processed to the original payment method within a reasonable period, typically 7–14 business days after approval, depending on your bank or payment provider. GST components are adjusted in line with applicable tax rules.
8. Contact
Questions about billing, cancellation, or refunds? We are happy to help — reach us at info@jaspertechlabs.com or +91 93265 24052.