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Refund & Cancellation Policy
This Refund & Cancellation Policy applies to subscriptions and payments for the RipeX platform and related services (the "Service"), operated by Jasper Tech Labs ("RipeX", "we", "us", "our"), and forms part of our Terms & Conditions. By subscribing to a paid plan, you agree to this Policy. All amounts are in Indian Rupees (₹) unless stated otherwise and are exclusive of applicable taxes (including GST).
1. Free trial
Where we offer a free trial, you may evaluate the Service during the trial period at no charge. You will not be billed unless you upgrade to a paid plan. You may cancel at any time during the trial without charge. If you do not subscribe by the end of the trial, your account may be downgraded, suspended, or the data added during the trial may be deleted after 30 days.
2. Subscriptions, billing & auto-renewal
Paid plans are billed in advance on a recurring basis (e.g., monthly or annually) according to the plan you select. Subscriptions renew automatically for successive terms at the then-current price unless cancelled before the renewal date. By subscribing, you authorise us and our payment partners to charge your chosen payment method for each renewal until you cancel.
3. Cancellation
- You may cancel your subscription at any time from your account settings, or by writing to info@iresolveservices.com.
- Cancellation stops future renewals. Your paid access continues until the end of the current billing period, after which the subscription will not renew.
- Cancellation does not, by itself, entitle you to a refund of fees already paid for the current or past periods (see Section 4).
- After cancellation, please export any data you need. We may delete Customer Data after the retention window set out in our Terms & Conditions.
5. Your choices
- Consent banner: where required by law, we ask for your consent to non-essential cookies and let you accept, reject, or manage them.
- Browser controls: most browsers let you block or delete cookies through their settings. Blocking strictly necessary cookies may stop parts of the Service from working.
- Analytics/marketing opt-outs: you can withdraw consent at any time using the banner controls or your browser settings where applicable.
- To support, where enabled, marketing and communications.
4. Refunds
Because the Service is a digital subscription made available to you immediately, fees are generally non-refundable, including:
- Fees for the current billing period after it has begun;
- Unused time in a billing period following cancellation, downgrade, or non-use;
- Amounts paid where an account is suspended or terminated for breach of our Terms.
Exceptions. We may, at our discretion, issue a full or partial refund in the following cases:
- Duplicate or erroneous charges caused by a technical or billing error on our side;
- A charge made after a valid, timely cancellation was submitted;
- Prolonged unavailability of the Service directly attributable to us and not resolved within a reasonable time, where a separate Service Level Agreement provides for a remedy;
- Where a refund is required by applicable law.
Refund requests must be made within 7 days of the charge by emailing info@iresolveservices.com with your account details and the reason. We will review and respond within a reasonable time.
5. Downgrades & plan changes
If you switch to a lower-priced plan, the change takes effect at the next billing cycle; we do not refund the price difference for the current period. Upgrades may be charged immediately, with a pro-rated amount where applicable.
6. Refund method & timeline
Approved refunds are made to the original payment method through our payment gateway. Once approved, refunds are typically processed within 5–10 business days, though the time for the amount to reflect in your account depends on your bank or card issuer, which we do not control. Any applicable taxes are refunded in accordance with law.
7. Failed payments & non-payment
If a renewal payment fails, we may retry the charge and/or notify you to update your payment method. If payment is not received, we may suspend or downgrade your account until the outstanding amount is paid. Suspension for non-payment does not entitle you to a refund.
8. Chargebacks
If you believe a charge is incorrect, please contact us first at info@iresolveservices.com so we can resolve it quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension or termination of your account. We reserve the right to contest chargebacks we believe are invalid.
9. Third-party purchases
If you purchased or subscribed through a third-party marketplace, reseller, or app store, that party’s refund and cancellation terms apply to your purchase, and you should contact them for refunds.
10. Changes to this Policy
We may update this Policy from time to time. Changes apply prospectively from the "Last updated" date. Continued use of the Service after changes constitutes acceptance.
11. Contact
Jasper Tech Labs · info@jaspertechlabs.com
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